We’re delighted at The Studio that four National Tenant Organisations (NTOs) have recognised two of the annual reports that we produced last year (Soha AR and Regenda AR) as being in the Top 5 of “well designed” reports submitted to the Tenant Services Authority (TSA).

The importance of good customer service cannot be underestimated and this is truer than ever in our highly competitive business climate. Good service entails not just delivering services to our clients in a way that is effective and fair, but more importantly, it should leave clients feeling fully satisfied and wanting to return for more business.

Results come in many forms and are evaluated in many ways.  We can be guided by four ways to make continued great results happen:  maintain high expectations, strong relationships, detailed processes, striking results.

Our creative work involves creating something original.  It requires flexibility, lateral and associative thinking, with the aim of stimulating curiosity. Creative thinking uses very different approaches to critical thinking; it involves a much more relaxed approach which can require some risk-taking.

The latest issue of our housing enewsletter is now ready.  Click here to take a look.