In collaboration with tenants, local authorities, housing associations and many other partners, the TSA has developed a document which sets out the new regulatory framework that social housing providers have to meet from April 2010. Its aim is to help improve the services provided for the eight million people who live in social rented and shared ownership homes in England. At its heart are six standards, and against each of these, the TSA has described the outcomes landlords should meet and the specific expectations of them.

The six standards cover:

1. Tenant involvement and empowerment – which contains requirements relating to customer service, choice and complaints; involvement and empowerment; and understanding and responding to diverse needs of tenants
2. Home – which contains requirements relating to quality of accommodation; and repairs and maintenance
3. Tenancy – which contains requirements relating to allocations; rent*; and tenure
4. Neighbourhood and community – which contains requirements relating to neighbourhood management; local area co-operation; and anti-social behaviour
5. Value for money
6. Governance and financial viability

To download a copy of ‘The regulatory framework for social housing in England from April 2010′ click here.